Testimonials

I decided to purchase a hot tub in 2023. After researching several manufacturers, I decided to purchase an American Whirlpool hot tub from Aqua Spas and Pools. Tonya  worked with me from start to project completion. We are very happy with our new 451 hot tub. The hot tub installers and Tonya did an awesome … Continued

We bought an amazing hot tub with the assistant of Tonya Barrientos, Relationship Manager at Aqua Spas and Pools in Gig Harbor, Washington.  They are very lucky to have her.  She is very friendly, courteous, knowledgeable and fun to work with. When she came to our home for our orientation she spent extra time with … Continued

Excellent customer service here, and very friendly staff. Tonya walked us through every detail with our new spa, very helpful and informative.

I replaced an old spa with a new one from Aqua Spas & Pools this summer. I worked with Tonya from start to finish and was very happy with the service and product I received. Thanks Tonya and Jim for all your work.

We had a great experience with Aqua Spas & Pools. David, the service manager, gave us good advice for our site preparation. Tonya was super easy to work with and walked us through every step from purchase to setup.

Zach Allen, of Aqua Spas & Pools, has done a great job of maintaining our hot tub for the last year. He is always thorough and honest and has an excellent work ethic. I recommend Aqua Spas & Pools, and especially Zach Allen, for all your home pool needs.

Aqua Spas and Pools is such a big part of our community! They are always ready to answer questions, give helpful information, test our spa water, whatever we need! Our Technician Nate is wonderful. He keeps our spa clean and running well and if we every have an issue, he does his best to make … Continued

We have worked with Aqua Spas and Pools for almost 30 years. They have installed two large above the ground pools for us, which have provided us, family members, and friends with years of enjoyment! They are skilled professionals, but also kind, friendly and personable. I highly recommend them to everyone! Jim installed our first … Continued

Tonya was amazing. She knows her products and guided us through the process as first time buyers. She provides excellent customer service and followed up with us to make sure we are enjoying our hot tub. Couldn’t ask for more. One of the best retail and customer service experiences we’ve had.

My husband and I just moved to the Harbor a week ago. Our new house has a 18 foot swim spa. It holds about 2,000 gallons of water and we had zero clue what to do. We didn’t know what we got ourselves into. Then we popped in and met Tonya and she dove right … Continued

Great service! Friendly and knowledgeable staff.

Kyle was very knowledgeable and friendly. He patiently explained all the features and functions of the hot tubs and helped me make the right decisions regarding my purchase. He made sure to keep me informed about the progress of my spa delivery and followed up on any questions or concerns I had. He is a … Continued

Jim Otis, Thanks so much for the wonderful job on our pool. I got your call and I called back but you were out in the field. I was shocked at how cheap it was. Thanks again loads!

Thank you so much for helping to fix my mother’s fountain. It is a symbol of my father’s “projects” they even brought it up to Washington when they moved from California when they built their dream home 20 years ago.  Now my mom can sit at the breakfast table and watch the birds & squirrels … Continued

  The pool is running great! We have not added water other than what is needed after a backwash.  Thank you for your determination and patience!

Steve came out to my place to fix my leaky hot tub twice! Thanks Steve & Nick for taking care of that!

A long overdue note to thank you for all your assistance over the years.  I am back in service with the whole system running better than I remember it being when first I installed the thing in 1992.  All of your staff—past and present have been fun to work with and have given me wonderful, … Continued

You all have the gift of treating customers with that “Old World/Small Store” attitude. LOVE IT :)

You were nice, gave 100% in answering all of my questions and knowledgeable. I thank you.

What excellent and professional work Jim Otis does!! He worked so hard trying to get our hot tub to run (and now it actually is working! – after a couple of resets) yeah! :)

Jan, Cindi & Gang.. We are both riddled with guilt and extreme joy (which feels strange to have both going on) over the stereo/hot tub deal. You are a class act and should be named #1 business in Gig Harbor. All of our thanks! :)

I think Dave should get donuts every Friday. Thanks!

Please give David 2 weeks off just for being the best in customer service in the Western Hemisphere. Love you guys.

Just a quick note to let you know how happy we are with the work you did for us on replacing our pool liner. As you know, we had a bad experience before and we did a lot of searching for “just the right contractor” to do this job. You were recommended to us.. and … Continued

From your last service to fix our heater: I liked the door slip telling me you had come, fixed (whatever was fixed) and it was working. Thanks!

I needed a part for the hot tub and Kyle was very helpful. Thanks.

Thank you for your prompt and courteous service. The pool runs fine. It was a pleasure meeting you. It’s just a wonderful feeling to have someone you can depend on. Thanks again!

Thank you for a job well done!

Wonderful service! Jim did a great job.

We wanted to thank you for taking care of our pool cover for us. It was a difficult (and unique) situation and you handled it with supreme professionalism. We have always been impressed with the quality of service at Aqua Spas and this situation has again proven what a great store you have! We will … Continued